1. Data controller
The controller is Elvenz S.r.l., Via delle Magnolie 42, 00172 Roma (RM), Italia, VAT ID IT27361840211. Privacy enquiries: [email protected].
2. Data processed
- Identity and contact data, including name, address, email and phone.
- Order, delivery, support and return information.
- Technical data such as IP address, device, browser, security logs and cookie identifiers.
- Communications sent to us.
3. Purposes and legal bases
- Contract: orders, delivery, payment at delivery, returns and support.
- Legal obligation: accounting, tax, consumer and regulatory requirements.
- Legitimate interests: security, fraud prevention, operational improvement and legal claims, balanced against your rights.
- Consent: where required for optional cookies or marketing. Consent can be withdrawn.
4. Recipients
Data may be shared with couriers, hosting and IT providers, support providers, professional advisers, authorities and other processors or recipients where necessary and lawful.
5. International transfers
If data is transferred outside the EEA, we use a lawful mechanism and appropriate safeguards where required.
6. Retention
Data is kept only as long as necessary for contract performance, legal obligations, dispute handling and security. Periods vary by category and applicable law.
7. Your rights
Subject to GDPR conditions, you may request access, rectification, erasure, restriction and portability, or object to certain processing. You may withdraw consent without affecting earlier lawful processing.
8. Complaints
You may contact us first and may also complain to the Italian Data Protection Authority or the competent authority in your country.
9. Security and required data
We use proportionate safeguards. Some information is necessary to process and deliver an order; without it, we may be unable to perform the contract.
10. Updates
The current version and update date are published on this page.