Frequently asked

Answers, without
the small print.

How long does delivery take?

The indicative delivery timeframe is 24–48 hours from order processing. Timing may vary due to destination, courier activity, public holidays or circumstances outside our control.

How do I pay?

Payment is made directly to the courier at delivery using the methods available for your destination.

Can I return my purchase?

Consumers generally have 14 days to exercise the right of withdrawal, subject to statutory conditions and exclusions.

How can I track the parcel?

Tracking information is normally provided after dispatch when available. You can also contact [email protected] with your order number.

What if the parcel arrives damaged?

Photograph the parcel and product, retain the packaging and contact us promptly so we can review the issue.

Can an order be changed?

Contact us as soon as possible. Changes may not be possible once preparation or dispatch has begun.